"A very relaxing stay with good overall care"

About: Chippenham Community Hospital

What I liked

I am writing on as the daughter of Mr Douglas Thomas who had a stroke on the 19th August 2012, was in The Great Western, Swindon for a while and was then transferred to Chippenham Hospital. From my point of view, my father was very happy with the care he received at the hospital in Chippenham. He was treated with dignity, was in a male ward only (which I believe is how things should be, especially from a female point of view) and became friendly with all of the nurses who dealt with him. The hospital was much more relaxed than The Great Western and although I had to keep to the visiting times laid down by the hospital I did not feel under any particular pressure to leave dead on time. My father enjoyed most the meals he had there and the outside communal area was a pleasure to sit and chat in.

What could be improved

I feel that the furniture in the eating areas definitely needs up dating, together with some of the ward facilities, for example the bin did not close slowly by itself, it just slammed shut. Apart from these two points I cannot think of anything else.

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Response from Chippenham Community Hospital

Thank you for your comments. We are pleased to hear that your father's stay at Chippenham Community Hospital was positive and that you felt that the environment was relaxed and comfortable for him. We will share your feedback with the staff and hope that your father is now well on the road to recovery.

Thank you also for your feedback about the dining facilities at the hospital. We've received similar comments from patients and visitors in recent months and after taking these on board we are looking at making improvements to the area and menu. We would therefore hope you see improvements on the issues you have raised in the near future and would be keen to know how they are received, so please let us know what you think.

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