"disbeleived and worried about the actual day of..."

About: Leicester General Hospital

What I liked

what we did not like

my wife is expecting our fourth, a routine scan for 0940 .we arrived and made our arrival known. 5 minutes later a male nurse called out for my wife. my wife immediately told she is not comfortable a male to scan,so i very politely advised him of that and he said to wait for the female nurse. well 1 hour and still no sign of us being called or being told anything.

i alerted someone outside of this as we did not see any patient go in to the female nurse for 30 minutes so what is taking so long.

the lady mentioned of a back door and said a patient may have gone from there , a big lie as the only person inside was a trainee.

and soon my wife was called and treated like she was doing us a favour not a word as to what was happening or an apology or even what was happening in the scan.

all she said in the end was you know we cannot accomodate patients requesting females as we have many patients and also she could get a male delivering the baby. the nurse or scanner was extremely rude with no respect or even communication skills.

oh no this has now caused alot of anxiety with my wife.

she is not prepared to have a male, no way is she going to be ready for this.

my wife understands in case of extreme emergency this can happen if needed and a male doctor can come but to be told a male delivering the baby is norm ...must be a joke.

what has changed since 2008

What could be improved

females only for the maternity ward or options to request

Anything else?

more training to deal with all religions and respecting values each individuals have.

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Responses

Response from Leicester General Hospital

We are sorry to hear about your experience, our policy is to try and facilitate a request for a particular sex of carer but that this is not always possible and may result in service delays. We are unable to provide assurances that patients will be able to choose the sex of their carers.

However currently all of our midwives are female and a good proportion of our medical staff now are female, therefore it is likely that much, (if not all) of the care at delivery can be provided by female staff excepting circumstances where there are complications and the only appropriate medical staff available are male.

Thank you for taking the time to leave your comments and these have been passed on to the management team to help make improvements.

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