"Made as bearable as it possibly could have been by..."

About: Princess Royal Hospital (Haywards Heath)

What I liked

The Staff, the staff, the staff! I had a gastroscopy. I was dreading it because a family member had had a nightmare experience a couple of years ago. The nurse who took all my details and explained what would happen was excellent. He was very clear and very thorough, and made me feel comfortable about what would happen, as did the Consultant who carried out the procedure. The actual process was made completely bearable by both nurses and the Consultant, who were kind, calm and reassuring throughout. This could have been extremely traumatic had it not been for the care and kindness of the staff concerned, and I feel very lucky indeed to have had these particular individuals looking after me.

What could be improved

Nothing that I was aware of.

Anything else?

A big thank you to all the nurses and Consultant

Story from NHS Choices

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Response from Princess Royal Hospital

Thank you for your comments.

Should you wish to discuss this matter further, please contact our PALS Team on 01273 664973 or by email at pals@bsuh.nhs.uk.

Kind regards

Patient Experience Team

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