"Don't deliver on their promises."

About: University Hospital Aintree

What I liked

Nurse very caring and listened to my mother needs.

What could be improved

The nurse assessed my mother. The consultant was not available, so she took our mobile number and promised to get back in touch to arrange the surgery. It has now been over two weeks since she promised to get in touch and nothing. My mother and I are now struggling to get in touch and find out what is going on.

Story from NHS Choices

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Response from University Hospital Aintree

We're very sorry to hear that your mother has not had any contact, and we apologise for that. If you would like to contact our customer services team at complaints@aintree.nhs.uk or call them on 0151 529 3287 then we'll get this progressed for your mother.

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