"I was treated as if I was stupid"

About: St James's University Hospital

What I liked

Nothing in particular. The waiting time was not too bad, honestly I expected it longer.

The nurse was nice and polite.

What could be improved

I went to the hospital because I had my wrist really swollen and in pain due to a flare up of my arthritis, I don't have rheumatologist in UK and I really needed some relief because it was incapacitating me.

I was told off for not having a GP (I am from abroad) by three different persons: receptionist, nurse and doctor. The doctor really upset me, speaking to me as if I were stupid saying: "I can't cure your arthritis" Don't you say!! I know it is a chronic disease!

At the end he unpolitely told me to go register a GP.

They should have tell me from the start that they couldn't do anything for me there and would have leave and not spend 1h30min for nothing.

Anything else?

I will go register with a GP, wait for he/she to give me an appointment and then wait for a rheumatologist to give an appointment. Maybe in two weeks I can have my wrist fixed!

Story from NHS Choices

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Response from Leeds Teaching Hospitals NHS Trust

Dear Anonymous

The Patient Experience Team at LTHT is very sorry to hear about your experience. If you would like to discuss the issues in person, and confidentially, you can contact the Patient Advice and Liaison Service on 0113 2067168 or email patient. relations@leedsth. nhs. uk