"Left confused!"

About: Bishop Auckland Hospital

What I liked

I was seen to quickly and my concerns were listened to by the first staff member I seen.

What could be improved

Manners of the doctors. Was told one thing by one doctor and reassured. Seen another to double check diagnosis and he made me cry with his rude attitude. Telling me the previous doctor had given me incorrect medication, I was a hypochondriac, that my symptoms didn't exist and were all in my head and then began being very abrupt as to why I hadn't visited a gp instead. (I was told to visit!) very very rude man. I was clearly upset and he said to go home. Left very shaken and had to walk through a busy reception with no idea what was wrong, what I'd been given and crying.

Story from NHS Choices

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Response from Bishop Auckland Hospital

Dear Anonymous,

Thank you for providing feedback on your recent visit to the Minor Injuries Unit at Bishop Auckland Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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