"Unwelcome, palmed off, staff couldn't be bothered."

About: Shotley Bridge Hospital Site

Anything else?

I felt very unwelcome at the hospital, and felt like the staff that treated me couldn't be bothered and palmed me off. The staff didn't listen to my symptoms fully, and I honestly feel they chose what they wanted to hear in order that their working day was a little easier.

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Response from Shotley Bridge Hospital Site

Dear Anonymous,

Thank you for providing feedback on your visit to the Minor Injuries Unit at Shotley Bridge Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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