"Left feeling dissapointed and let down."

About: Basildon University Hospital

What I liked

The play leaders on the children's wards were the only people who showed me sympathy.

What could be improved

I attended A&E numerous times in the last year with constant pelvic pain. Each time I saw a doctor from a different department, each one giving me a totally different explanation for the pain and prescribing different pain relief. One of the surgical doctors asked me to rate my pain between 1 and 10, i said 7 and his comment was "you clearly don't know pain" - I was 14 at the time. No one listened to any of my other symptoms I had with this pain any of the times I attended A&E. When I arrived by ambulance - having gas and air because the pain was unbearable i waitied to see the doctor. He had a plan and I wasnt to worry. It turned our his plan’ was to put me on the ward for the 5th time. Several doctors have dismissed the pain by saying “it’s nothing” or “you’re just going to have to live with it”.

The pain makes me shout as it comes in cramps, whilst I spent 4 days on the ward every single nurse ignored me, seeing how uncomfortable I was, they showed absolutely no sympathy or compassion what so ever, bearing in mind this was on a children’s ward.

A lot of the doctors and nurses I have seen didn’t treat me with any respect and had quite a bad attitude problem. I wasn’t listened to at all and a lot of the doctors seemed to take a guess at the diagnosis, there reason for this was “well, we haven’t seen pain like this before” which I strongly disbelieve and surely it’s their job to find out what it is.

Story from NHS Choices

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Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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