"Im sure if you were from Sheffield things will be..."

About: Northern General Hospital

What I liked

I was transfered from surgical assessment where i have to say the doctors and nurses were lovely onto Huntsman 2 late on into the night.

Upon the next morning i was impressed that the nurses came round and introduced themselves and immediately felt at ease with them.

Throughout my day i found the staff to be kind, compassionare and caring - definatly unsung heroes.

What could be improved

The manner of the consultant left alot to be desired, maybe when you get to consultant level you are unable to speak to people or this was just an off day however it was not acceptable.

My first contact was the consultant was of him striding across the ward saying very loudly so what are you doing here then?. I must explain i was visiting a friend in Sheffield when i was taken ill, so Sheffield isnt my home town.

He then spent 10 minutes barking quiestions about why i was here and then without examining me told me i was going to be discharged so i could go on my way and get back to my home town!!!!

Anything else?

I thought the NHS stood for national health service not sheffield health service!!!

It does make me wonder though consdering this consultant does private appointments if his attitude would have been better if i had paid to see him despite not been from Sheffield. I dare say then this would have been a different story.

The nurses were lovely but the consultant let this whole situation down that i am unable to say anything positive other than the nurses and sister were true angels

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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust

Thank you for taking the time and effort to give us your feedback.

We are pleased to hear that you felt well cared for by the nursing staff on huntsman 2, but sorry that the consultants manner did not match that of the nursing staff. We would like to look into this further for you and would be grateful if you could provide us with more details by contacting our patient services team on 0114 271 2400 or email PST@sth. nhs. uk.