"Make the 'visit' more than a bad experience."
About: Princess Alexandra Hospital (Harlow) Princess Alexandra Hospital (Harlow) Harlow CM20 1QX
Posted by Murray Hutton
What I liked
Only one Doctor listened to and answered any questions I had. The Nursing Staff on the whole were good,with the Ward Manager very helpful and informative. I am a Diabetc and was in hospital with double vision and an extremely painful headache, and after speaking to a Triage nurse, I was seen for two minutes after around 4 - 5 hours. I was then left for another length of time, and as I was in a good bit of pain and very tired by this time, I have no idea how long that was. When a Diabetic is entering PAH, there is no provision at all for any food or Diabetic care. When in any Ward, you have a Bowl of Soup and a Sandwich around 5pm. Tea & Biscuit at about 8/9pm, then nothing until 9am the following morning. If my wife had not brought food in to me, I would be in a very bad state, and even after I asked any Doctors who rarely seen me, they more or less ignored me. I am on a lot of medication and the Pharmacist seemed to be more interested in trying to sort her priorities out, whatever they were, which were not in line with mine. End result? the drug trolley had 2 of my daily medicines, my Ramapril, was one of which was the wrong dose, 2.5mg instead of 1.25g. The main thing I found disturbing in the extreme is/was the lack of diabetic care available for 15 hours, 5pm - 9am. The nursing staff were on the whole very good, but apart from one doctor, the rest were, in my experience then, dreadfully inadequate, and I would ask that they listen to the patient rather than be totally engrossed in the paperwork. My apologies for any grammatical mistakes as I still have double vision. I couldn't wait to get out of that place,that was my experience.
What could be improved
Listen to the patients needs. Care for them and not the hospital 'routines'. I would be a much happeir ex-patient had the dosctors listened to me,and what my illness was,what can I do to help myself,what are the prognosis for my illness. I could say a lot more, but I am tired now and my head is hurting quite badly.