"Excellent service"

About: Kent & Canterbury Hospital

What I liked

I had an ENT appointment at Outpatients on Wednesday Sept 12th at 3.30 pm. Please accept my congratulations on the efficiency in the way the whole process was handled; the kindness and politeness of the staff and the lack of having to wait. In fact, I arrived early, was seen within minutes and left before the time of my appointment

.

This was such a different experience to that of my husband's when he had carotid artery surgery last year, that I felt I must email and let you know.

Thank you

Marion Chapman

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Dear Marion, thank you so much for taking the time to feedback on your experience of ENT services at KCH. I am always very pleased to find that staff have been kind and courteous, and I will definitely feedback your thoughts to the staff involved. I hope you are fully recovered.

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