"Awful and traumatic."

About: Northwick Park Hospital

What could be improved

The care provided by the 'specialist' midwife. I was 9 weeks pregnant when i miscarried at home on a friday afternoon. The first point of contact was the 'specialist ' midwife that had been assigned to me as i was diabetic so i called and told them what had happened and asked whether i needed to go to A&E, they told me to go only if i start bleeding alot. Since i already had an antenatal appt scheduled for the following monday i asked if i should attend that and their reply was no. They also told me not to go to the scan booked on tuesday. Surely i should have been seen by someone but their cold hearted reply was no, you'll be fine in a couple of days and told me to throw the contents of what i had miscarried in the bin. I couldn't believe this is what i was hearing from a midwife, no support at all was given. Despite their advice i went to my scheduled appt on monday, i saw them many times in the waiting room and they completely ignored me and on top of that I was horrified to hear that when they were confronted by the consultant as to why they had told me to not come to the hospital they replied that i had refused to come on friday. Couldn't believe they would make up such a lie and how unprofessional they were. Northwick Park hospital has had many issues with the maternity dept in the past but i thought things had improved but no. With such staff and with the lack of support and care provided to me, i wouldn't recommend for anyone to go there.

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Response from Northwick Park Hospital

We were sorry to learn that you suffered a miscarriage and would like to offer you our condolences on the loss of your baby. We were also sorry to learn of the concern caused to you by your experiences with staff within the Maternity Department. We will ensure that your feedback is passed to the management team for this area for action. If you would like to raise your concerns formally you can do so by writing to the Trust – Northwick Park Hospital, Watford Road, Harrow, Middlesex, HA1 3UJ, or via email to nwlh-tr.PatientRelations@nhs.net

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