"Clean, quick, efficient, and friendly-thanks Royal..."

About: Royal Free Hospital

What I liked

This was my best ever A&E experience. The Royal Free is a very clean, modern hospital, and all the staff I dealt with were polite and friendly. Upon arriving, I hardly waited for 15 minutes before being seen. Next I was sent to have an x ray, where I waited another 10 minutes or so. All in all, I was done in just over an hour, and I was impressed by the quality of care I received, the prompt and efficient manner in which I was dealt with, and the friendly and helpful demeanor of all the staff involved. Thank you Royal Free for such great service!

Story from NHS Choices

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Response from Royal Free Hospital

Thank you for taking the time to tell us about your experience at the Royal Free. I'm so glad you were impressed by the care and treatment you received. Your feedback has been passed onto our A&E team who will appreciate your comments.

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