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Care Opinion

Very impressive, restored my faith in the NHS

Story from nhs.uk

"Very impressive, restored my faith in the NHS"

About: Ilkeston Community Hospital

What I liked

The staff are a credit to the NHS. They are all polite, kind and showed empathy to my situation. Did have to wait a while but totally understand this as they worked really hard to see everyone. Free parking is definitely a bonus, though the day I visited apparently a Management meeting was underway and parking for the patients was extremely difficult! Think the ill should take priority.

Was referred to a specialist within 4 days and was pleasantly surprised that x-rays are carried out in house.

Thank you to all the staff for being human and listening. If I ever fall over again Iknow where to come !!

What could be improved

Parking for patients!

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Responses

Response from Dan Oliver, Public and Patient Experience Officer , Patient Experience Team, Derbyshire Community Health Services 11 years ago
We are preparing to make a change
Dan Oliver
Public and Patient Experience Officer , Patient Experience Team,
Derbyshire Community Health Services

Work with the Patient Experience Team to help to improve patient satisfaction within DCHS services.

Submitted on 05/10/2012 at 14:39
Published on Care Opinion at 21:51

Thank you for taking the time to feed back to us, and we are pleased you had such good experience.

We are aware that car parking is currently an issue and we are reviewing car parking pressures on the hospital and looking at ways we can improve the situation.

Jackie Rawlings

General Manager - Erewash

Integrated Community Based Services

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