"Fantastic,would definately have the other eye done..."

About: Maidstone District General Hospital

What I liked

Nursing staff on eye day care were fantastic,they were the best team I have ever encountered on the NHS! They were friendly,helpful & caring,something sadly lacking in another local hospital.The eye surgeon was just the best. I was petrified after being told I could not have a sedative before my procedure because of cutbacks but he talked me throughit & hey,I had a good experience.It was great to have such a good team behind me & the other patients 10/10

Thanks for the hugs I got too,you are the best nurses !!!!!!

What could be improved

Being told I wasn`t having a sedative earlier so I could have eaten a breakfast the day of my procedure!

Anything else?

Review the anesthetic situation with nervous clients.

Story from NHS Choices

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Responses

Response from Maidstone District General Hospital

Thank you for your comments, we apologies for the delay in responding, your feedback is important to us.

We are pleased to learn that your experience at Maidstone Hospital overall was a good one, however, we will pass on your comments about what could be improved to the relevant department.

Thanks again for taking the time to provide feedback.

Kind regards

MTW PALS Team

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