"Appalling - i would not recommend this service to..."
About: Heartlands Hospital Heartlands Hospital Birmingham B9 5SS
What I liked
What could be improved
Following a fall, my 78 year old mother broke her leg. After waiting 50 minutes for an ambulance, she was taken to Heartlands. She arrived on a Tuesday evening just after 7pm - very few others in the waiting area. She was eventually discarges at around 2am which is a wait of over 6 hours. I wrote to the Chief Exec who replied to say she was treated within 4 hours. The time of arrival was confirmed by the ambulance trust and the time she left can be confirmed by the taxi company that the hospital used to take her home around 2a, having had no food since lunchtime and offered only 1 cup of tea. I replied to the Chief Exec to question how the maths works to come to a waiting time of 4 hours and after 6 week, he has not bothered to reply.
I also asked him to look in to the reson my own ophthalmology appt was cancelled on 4th July and I stioll have not had another appointment given.