About: University Hospital Of North Durham

What I liked

I took my little one in to A and E , The other day, i was seen by the Triage nurse. They were great , calmed me down and the bairn. They listened to me and within 2 Mins told me , he had a pulled elbow.. Got a book out explained everything , said i shouldnt feel guilty , wich i do. Then POP it was in. He didnt feel a thing .. We sat in the kids area ( ?) for 10 mins then the nurse looked in on us to see if he was using it then , said we could go..

I even said to them i could kiss you , in front of me hubby lol ...

What could be improved

Waiting room , is like cattle market,

Anything else?

Thanks to the nurse, who ever you are

Story from NHS Choices

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Response from University Hospital Of North Durham

Dear Anonymous,

Thank you for providing feedback on your son's recent visit to the Accident and Emergency Department at University Hospital North Durham.

I am very pleased to hear that you had a positive experience and that you are happy with the care your son received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant team.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774