"Too long a wait and poor communication"

About: The Royal Liverpool University Hospital

What I liked

Junior doctor we saw was friendly

What could be improved

Waiting area uncomfortable and unwelcoming with hard metal seats. Communication poor. 6 hours waiting time even though sent with letter from GP who was clearly concerned. Consultant had poor attitude. Staff unclear what was happening. This was second 6 hour stint in A&E in four days. Previous visit was Fazakerly which was just as disorganised but also dirty.

Anything else?

Poor systems and lack of communication just make feeling I'll even worse. The NHS needs desperate improvement.

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Responses

Response from The Royal Liverpool University Hospital

Thank you for your comment. We are sorry to hear that you didn't have a good experience with us. We would like to find out more from you so we can investigate your concerns. To investigate your concerns, we need to speak to you. Our Customer Relations Team can be contacted on 0151 706 4903/2265 or you can email complaints@rlbuht.nhs.uk or you can use Typetalk on 18001 0151 706 4903/2265. Thank you.