"NHS hospital, NHS treatment, wait and be ignored"

About: West Middlesex University Hospital

What I liked

The nurse for the fertility clinic. Very nice lady

What could be improved

The made me wait for one hour, and when they finally called me the doctor only showed interest in getting rid of me as soon as possible.

Story from NHS Choices

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Response from West Middlesex University Hospital

We would like to apologise that your experience in our hospital did not meet the high standards we aim for in all patient contacts. The feedback we receive via NHS Choices is forwarded onto the relevant teams including senior managers and clinicians to help them improve the patient experience. If you would like to speak to someone in confidence about your experiences you can contact our Patient Advice and Liaison Service on 020 8321 6261 / email pals.service@wmuh.nhs.uk