"Would not go to this hospital again (unless I..."

About: Maidstone District General Hospital

What could be improved

Staff need to tell patients what is going on as you sometimes feel like you have been forgotten about. Also it would have been nice to have support from staff as I was on my own and scard. I was in pain and to scard to ask for help, the one nurse that was round in the waiting area had to much to deal with I felt like I couldn't approach her for that reason. I had to wait for 3 hours scard and in pain. More staff are needed and support to patients, you are out of your comfort zone in hospital and I felt a bit more could have been done to relax me and help me.

Anything else?

There needs to better information in hospital about facilities and waiting times. You need to know what to expect and understand what that hospital/department has to offer.

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Response from Maidstone District General Hospital

Thank you for your comments. We apologise for the delay in responding. We were sorry to learn of your poor experience of the service you received at The Maidstone Hospital and would be very happy to explore this further with you. If you would like to speak with someone about your experience, please contact our patient advice and liaison service on 01622 224960 who will be happy to help.

Your comments have been noted and will be fed back to Trust Management.

Kind regards


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