"My father's cancelled appointments"

About: East Surrey Hospital

(as a relative),

Two weeks ago I wrote to the chief excutive of Redhill hospital telling him about my dad and how he keeps getting his appointments cancelled. dads doctor also wrote to the hospital, and as yet we have not had any replies.

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Response from Fionnula Robinson, Director of Communications, Surrey and Sussex Healthcare NHS Trust

Dear Flower09

I'm sorry to hear that you haven't received a reply from us yet. We do reply to all correspondence so I'm sure it must be being dealt with.

We do have a Patient Advice and Liaison Service who are there to listen to concerns, suggestions or queries and can help sort out problems quickly on your behalf. You can contact PALS by telephone on 01737 231958, email: pals@sash.nhs.uk, or by writing to: PALS, East Surrey Hospital, Canada Avenue, Redhill, Surrey RH1 5RH. I would suggest 'phoning them in the first instance to see if they can help.



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