"Concerns with my mother's care at Musgrove"

About: Musgrove Park Hospital

(as a relative),

My mother is a retired health professional in her early nineties. She had a minor fall in August when she was a bit confused and dizzy with a urine infection. She went into Elliot Ward in Musgrove Park Hospital to get her antibiotics sorted out.

She had been there for nearly a week when she had a fall in the hospital and had a very bad fracture of her arm.

I was very disappointed that this was allowed to happen. There was a notice by her bed saying that she was at risk of falling, but she had been allowed to walk around the ward (looking for her ‘dog’).

She was also not given enough to drink. They put a drip in her arm in the end as she got so dehydrated.

The individual staff were very nice and pleasant - when you could get hold of them. But they were very busy. On one visit I had to ask for painkillers for her but the nurses said they were very busy as it was during a handover. They said they would come back later, but they didn’t. I went back later on as she was in so much pain. I said that I would give her the painkillers myself, if only they would give them to me. The nurses then brought them to her.

My mother has now been discharged and has had to be admitted to a home. She was independent and living in her own home. Now she is in a wheelchair, unable to cope and is in terrible pain. She ended up coming out of hospital in a far worse state than when she went in.

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Response from Lucy Nicholls, Development Officer, Somerset LINk


This story was submitted from a Somerset patient as part of our 'Patient Stories' project. As the independent patient organisation for Somerset, the Somerset Local Involvement Network (LINk) gathers stories from patients across Somerset. Where we can, we post some of these stories on Patient Opinion to give local services an opportunity to respond to patients, improve their services and share good practice.

This patient asked us to share her story anonymously in the hope that her story would help improve awareness of the issues and problems that she and her mother both experienced at Musgrove Park.

We do thank this patient for sharing her story with us. All stories that we receive help us to get a picture of how health services in the county are working, and it helps us to hold those services to account.

Best wishes,


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Response from Martine Price, Head of Patient Experience, Taunton and Somerset NHS Foundation Trust

Thank you for your feedback, this has been reviewed by the Sister for Elliot Ward and the Associate Director of Nursing.

I apologise for the poor experience your mother had.

We would welcome the opportunity to talk to you about the issues you raised, if you feel that would be helpful please contact our PALs office on 01823 343536.

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