"My Kidney removal Operation at Queen Elizabeth Hospital Birmingham"

About: Queen Elizabeth Hospital / Urology

(as the patient),

I had a very successful operation and spent a couple of days on the ITU ward, which I can only praise the staff and my Consultant, Mr. Bhatt and the Anesthetist

On the ward ( 624 ) I found too much noise to help me relax after surgery and on one or two occasions I had to complain that my wound drain had not been emptied and had leaked. I was actually told that this was quite normal and the nurse did not bother to change it, although I had a large wet patch on my gown at the time!

There was also some considerable mix up over my normal daily medication, which had still to be resolved on my day of going home.

All in all I was happy with most of my experience.

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Responses

Response from University Hospitals Birmingham NHS Foundation Trust

Thank you for taking the time to provide feedback on your experience of Critical Care and Ward 624 at the Queen Elizabeth Hospital Birmingham.

We are very pleased that some aspects of your experience were so positive. The managers of Critical Care and other senior colleagues have been made aware of your comments and will ensure that they are passed on to the relevant staff members. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive.

Thank you once again for your kind comments.

However we are sorry to hear that other aspects of your experience were not so positive; this is certainly not the type of experience we would want anyone to have whilst attending our hospital. We strive to provide the highest standard of care possible and we are very sorry that we have not achieved this on this occasion.

Your comments were forwarded to the senior managers responsible for this department and they have provided a response:

This has been discussed with the team on the ward and we would like to apologise for the difficulties you experienced. All staff have been reminded of the need to reduce noise levels throughout the day & night in order to allow patients to rest & relax. We have recently reviewed our feedback from patients regarding noise and are pleased to report that it does not appear to currently be an area of concern for patients. We will continue to monitor it closely and are very grateful to you for bringing this to our attention.

If you have any ongoing concerns or would like to discuss anything in more detail please contact our PALS Team. You can contact PALS by phone 0121 371 3280, by email PALS@uhb. nhs. uk, via the hospital website http: //www. uhb. nhs. uk/pals-form. htm or in person by dropping in between 10-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you again for taking the trouble to post your comments on the Patient Opinion website.