"Concern over care of my father"

About: Furness General Hospital / Abbeyview Unit Furness General Hospital / Older people's healthcare

(as a relative),

My father was admitted to Furness General Hospital, Barrow in Furness, in April 2012 and spent about 2 weeks in a ward in the hospital.

He was then transferred to Abbey View (for those of you who don't know this is within a stone's throw of the main FGH building). I cannot remember the date he was transferred, in any case, it is irrelevant, it is the manner in which he was transferred that is of significance.

Eventually, finding that my father had been transferred to Abbey View and eventually finding my way there (not terrifically well sign posted within FGH! ) lo and behold I find him fully dressed in his outdoor wear - well naturally I and particularly my father thought he was going home.

Wrong! So I asked why wasn't he in bed? "Well, we don't have the paperwork" was the answer. Oops!

I guess it took about 5 hours until (presumably the paperwork arrived) he was actually put into the bed. I won't bore you with the names he called me during this waiting period because he thought I was preventing him from going home. Just let's say it was very distressing.

My father was 93 at the time.

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Response from Furness General Hospital

We’re sorry you were unhappy with aspects of your father's care with us. If you would like us to investigate further please contact our Patient Advice and Liaison Service on 01539 795 497. Many thanks for taking the time and trouble to comment on our services, and apologies for the delay in responding, we would like to assure you that we regularly review the comments and pass them on to the department concerned and continue to strive to improve the service we offer our patients.

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