"Appointment Letters"

About: Northern General Hospital / Trauma and orthopaedics

(as the patient),

I am feeding back about the Princess Royal Spinal Injuries Unit at the Northern General Hospital, which I have been going to for several years. I got a letter asking me to to for an appointment and there was also a note beside it saying that if I didnt turn up I would be taken off the list and I should go back to my GP should I need something in the future.

Main thing is that the message from the Spinal Injuries Unit was that we patients can contact at any time for any need we have which is reassuring, but this letter feels like a threat. Why put these letters in with appointments when you are going to scare people who have always been told something different by the unit. Its not good for patient particularly new ones who really need this care. Is there another way to do this for this specialised unit?

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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to share your comments with us,

We are very sorry that the letter you received felt threatening. We would like to look into this further in order to consider how correspondence can be improved, please contact our Patient Services Team on 0114 271 2400 or email PST@sth. nhs. uk in order for us to obtain further information.

We appreciate it when patients take the time to give us feedback, and always welcome comments and suggestions for hoe we can improve.