"Impressed with all aspects"

About: Sentinel Healthcare Southwest Community Interest Company / Dermatology (skin)

(as the patient),

I have been referred by my doctor for specialist attention. I was quite open-minded about the visit, not having used the Mount Gould facilities until today.

I have to say that I was positively impressed with all aspects of the 2 hours that my visit entailed. I had been informed by letter what to expect and that there was a possibility of delay with the appointment.

The areas that I moved through and waited in were clean, open and uncluttered, well maintained and lit.

The staff were helpful, friendly and personable. This was particularly true of the Sentinel Receptionist who impressed me with warm and friendly efficiency. From that point I was confident of top-line care and this was indeed the case, with the doctor ensuring that I was fully informed of what to expect from my ailment, how to deal with it and when I could expect further appointments and levels of treatment.

I had a pleasing, stress-free visit, with pleasingly economic Café prices and free parking--how sensible.

Thank you.

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Response from Sentinel Healthcare

Dear Fury654

Thank you for sharing your story.

Your comments give a wonderful viewpoint from a patient perspective and help us focus on what is important to patients. I’m sure others will value reading your feedback to gain an idea of what to expect.

Our staff will see your opinion so thank you again for giving your views.

Patient Opinion really does make a difference and we appreciate all feedback received, it is really great for us to read a story like yours and know you have had a positive experience with us.

Wishing you all the best

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