"Rude and dismissive consultant Gynaecologist"

About: Torbay Hospital / Gynaecology

(as the patient),

In December 2010 I had my third appointment with the Directorate of Obstetrics and Gynaecology at Torbay Hospital regarding an Endometrial cyst on my ovary.

I never saw the consultant I was supposed to see. I saw a different person each time and had to start from the beginning again with my story and symptoms.

On this third occasion in December 2010 I saw a man who dismissed my concerns about surgery saying abruptly "Well if you're not having surgery why are you here?". When I asked him about crippling fatigue he said in a frustrated and aggressive tone "I don't know any 38 year old who isn't exhausted!"

I have since been diagnosed with Chronic Fatigue Syndrome and Fibromyalgia plus a possible heart condition. Due to this treatment and the fact that I seem to see a different specialist every time, I have resisted any follow-up regarding my Endometriosis symptoms.

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Responses

Response from Deborah Lannon, Communications Officer, Torbay and South Devon NHS Foundation Trust

Dear Ms Devon,

We are very sorry to hear about your experience in December 2010. We would like the opportunity to discuss your experience with you so that we may try our best to resolve it and so that we learn from your feedback.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. They can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or by email (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

South Devon Healthcare NHS Foundation Trust

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