"While not seen on time, the nursing staff made the..."

What I liked

I would especially like to commend the staff in the outpatient dermatology department for their handling of the extreme delay of scheduled appointments. They regularly visited the waiting area, provided polite regrets for the delay with the delicate explanation that an earlier patient required extra time, as we sometimes all do, and that our patience was appreciated. Their kind manner kept many from feeling annoyed with the situation, myself included. This was a nice change from other offices where my appointment has run late and the staff was neither friendly nor offered explanation.

What could be improved

The extra hour of wait time made the parking more expensive. A voucher for parking when appointments are delayed by an hour or more at no fault of the patient would be nice.