About: Royal Berkshire Hospital Royal Berkshire Hospital Reading RG1 5AN
What could be improved
Well I had to go back to the breast clinic as I had felt another problem after 2 surgeries and problems with the care I received 2 years ago, I was not looking forward to it.
Now, 2 years later I was finally seen 2 and a half hours after my appointment time (There had been no emergencies so there is really no excuse for this), I know the hospital had a new computer system, but really if people are to be kept waiting that long it is not ready for service, that wait is unacceptable (emergencies excepting). This meant that not only did I have to phone work and say I could not attend a meeting I was supposed to be at but when I did attend the clinic appointment they said that I would probably not be able to have a scan as it was too late in the day but to give it a go.
I did have a scan (they were great) and then when I returned to the breast clinic, my information was put in the tray of somebody who had left for the day, it was only because I noticed I had not seen that member of staff after an hour that I went to ask if she was returning, Oh no sorry we'll have to find some one else to see you came the reply once the admin asisstant had asked if the doctor was returning! Why did she not know?
Then just to finish it off, I received a copy of a letter to my doctors 3 weeks following the appointment saying I had been referred for a scan but had not had one - consequently I still do not know if the scan I had that day has been matched correctly to my records.
All in all unfortunately a very bad experience.