"The medical staff were excellent"

About: Royal Berkshire Hospital

What I liked

The staff were very friendly, and professional, I was involved in my care and I was treated well at all times

What could be improved

The administration, I received incorrect letters which meant that my time and the hospital staffs time was wasted with 2 additional appointments that were not needed, this caused difficulties for me at work

Story from NHS Choices

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Response from Royal Berkshire Hospital

Thank you for your positive comment on the standard of care that you received in our ENT department. Your comment will be shared with the entire team, as positive feedback helps to maintain a high morale within the department. With regards to the problems with the administrative side of your care, we apologise for this and have passed your feedback on to the relevant manager to investigate and action accordingly.

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