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"Excellent, relaxed, informative and conscientious..."

About: Leighton Hospital

What I liked

My mother-in-law suffered a stroke from which she did not recover.

My wife contact 999 and the rapid response team and ambulance were at our house within 5 minutes.

Margaret Nolan (mother-in-law) was eventually transferred to Ward 6A at Leighton Hospital.

From the initial 999 call to her eventual death 13 days later, all the staff were very professional and conscientious in dealing with both Margaret and her family.

This was not an easy time for us, but Leighton were excellent, dealing with all family members with consummate ease.

The level of care extended to us by all staff at Leighton was first class. The facilities at our disposal could not be faulted.

I would not hesitate in recommending Leighton Hospital.

Regards,

Roland Finney.

What could be improved

Possibly the seating for those of us staying for a long period caring for a dying relative.

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Responses

Response from Leighton Hospital 11 years ago
Leighton Hospital
Submitted on 05/09/2012 at 10:24
Published on nhs.uk on 01/10/2012 at 22:17


Dear Mr Finney,

Please accept our sincere condolences on the sad loss of your mother-in-law. Your kind message of praise regarding the care of Mrs Nolan and your family have been passed on to staff. It was lovely to receive such a nice response, especially at such a difficult time for you and your family, and we very much appreciate that you have taken time to post your comments.

You suggested that the seating for relatives could be improved and I am pleased to tell you that we will shortly be moving into a refurbished ward area and new seating has been ordered and the upgraded facility includes an improved area for relatives of our patients. This will all be in place by the end of September. Thank you again for your positive comments.

Loraine Cornes, Matron.

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