"This is the best I have been treated by NHS, this..."

About: Doncaster Royal Infirmary

What I liked

I have been having treatment at the urology dept for about 2 years. I would just like to say that I have been very impressed with the professionalism and dedication of all staff in this department. I was always treated with the utmost respect on my visits for whatever reason. I had surgery in February 2012 (TURP) performed by the doctor and his team and recovery was somewhat difficult. However, a couple of phone calls from the doctor gave me a tremendous amount of confidence and eased any concerns that I was having. My treatment on the follow up visits were just as good as the pre op visits, I understand alot of the public like to undermine the NHS and are very quick to complain; but my experience with the urology dept (including the ward) and all staff has been outstanding. I cannot sing their praises enough. My last visit was on the 29th August 2012 and I have now been discharged so I wanted to take this opportunity to say a big thank you to all concerned and keep up the fantastic work. I would just like to add that the doctor, in addition to being an outstanding surgeon is a gentleman; and I do not say that lightly.

What could be improved

Better selection of books in waiting room ( I have purchased about 5 over the time I have been visiting) Perhaps a couple of newspapers !!! (Being cheeky now)

Anything else?

None. It hard to improve on almost perfection.

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Responses

Response from Doncaster and Bassetlaw Hospitals NHS Foundation Trust

Thank you so much for your feedback on the Urology service.

We are delighted you are so satisfied with the care you received and have passed your comments to the staff in the service. It means a lot to them to hear what patients think of the care provided.

Thank you also for your suggestion of a wider selection of books in the waiting room. We will see what we can do to accommodate it.

Response from Doncaster Royal Infirmary

Thank you so much for your feedback on the Urology service.

We are delighted you are so satisfied with the care you received and have passed your comments to the staff in the service. It means a lot to them to hear what patients think of the care provided.

Thank you also for your suggestion of a wider selection of books in the waiting room. We will see what we can do to accommodate it.

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