What I liked
Staff effecient and mostly friendly.
What could be improved
4 hour wait on a mid week afternoon!!
No clocks in minor injury waiting area so had no idea of time passing - is this delibirate?
Hot drinks machine out of order and cold drinks vending machine virtually empty.
No cold water drinking faciliies - so 4 hrs without a druink as I had no chnage for the vending machine.
No effort to update patients in waiting area - only a loop on the wall mounted TV which stated that the wait was 3 - 3.5 hrs. so if not sitting in front of the TV patients unaware of potential time to wait. A white board for this purpose could at least be made more visible and updated by the department. on a regular basis.
insufficent seats bearing in mind that most patients attend with a relative/ friend - only 36 seats in waiting room in total - insufficent for a busy inner city hospital minor injuries unit.
Anything else?
dealt with promptly onece seen by ANNP and x rayed
"effective treatment received in a busy inner city..."
About: The Royal Liverpool University Hospital The Royal Liverpool University Hospital Liverpool L7 8XP
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