"NHS let down!"

About: University Hospital Aintree

What I liked

I visited the Gynaecology dept. Found them sympathetic and carring and was treated very well. Went on the 17th July 2012 and was referred to the Colorectal dept for an urgent appointment.

What could be improved

See above . Files lost. GP made another referral to the Colorectal dept, and had an endoscopy on 14th August!! No follow up appointment arranged, and have not heard anything.

MRI scan on 23rd August arranged by gynaecology dept not colorectal dept.

Phoned consultants secretary twice over period of ten days and still no follow up appointment. Just phoned this morning..29thy August to be told that my appointment is for the 28th Sept. !! This is supposed to be an urgent appointment!!

I feel let down by this department. My problem is distressing..a colovaginal fistula..and I am getting more depressed by the day!

What is an Urgent appointment?

First my files are lost between the gynaecology dept and colorectal dept. Referred by gynaecology consultant (excellent) to another consultant. .Further referred by GP as an urgent appointment.

i originally went to my GP on the 6th june now my appointment is for the 28th Sept!!

Not a good service!!

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Response from University Hospital Aintree

We're sorry to hear of all your problems, and would apologise for these. To help us progress this you may wish to contact our Customer Services Department at complaints@aintree.nhs.uk or call them on 0151 529 3287.

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