What could be improved
The process of queuing for an ultrasound scan does not work. Having been through the process on four occasions and having to wait at least 30 mins on every occasion. There is no information or progress information given which adds to the frustration. When rebooking a further appointment we were told by reception that no places were available but to come in anyway 1/2hour early and we would be fitted in. This is perhaps why the system is not working?
"Not the experience I would hope for."
About: Royal Berkshire Hospital Royal Berkshire Hospital Reading RG1 5AN
Posted via nhs.uk
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