"Not the experience I would hope for."

About: Royal Berkshire Hospital

What could be improved

The process of queuing for an ultrasound scan does not work. Having been through the process on four occasions and having to wait at least 30 mins on every occasion. There is no information or progress information given which adds to the frustration. When rebooking a further appointment we were told by reception that no places were available but to come in anyway 1/2hour early and we would be fitted in. This is perhaps why the system is not working?

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Responses

Response from Royal Berkshire Hospital

We are sorry to hear about your dissatisfaction during your visits to the ultrasound department. Unfortunately the department is extremely busy and a lot of their work cannot be predicted - alongside the routine appointments, we have to add in any emergency scans.

For all pregnancy scans we have only a very small window to work within, and pregnancy scans cannot be delayed or postponed until an appointment slot is available. Regretfully, this can lead to the overbooking of the available appointments.

Thank you for raising the issue about the lack of information with regard to the delays. The matron for the area will address this with the department staff and ways of improving communication for patients waiting in the ultrasound department will also be discussed at the outpatient patient experience meetings.

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