"a caring place but if you have transport it is ..."

About: Chorley & South Ribble Hospital

What I liked

I brought a neighbour to A and E who was in terrific pain walking. The staff were very helpful and because of the pain she was seen immediately.

What could be improved

It would have been good not to be constantly worrying that I would get a ticket for parking near to the entrance of A and E whilst I got her settled.(I did ensure I was not blocking access for ambulances) The situation was stressful without this added worry.

Anything else?

Could not believe the car park charge of £3.Have just visited again since her admittance and was horrified to see empty car parks and many patients with no visitors at visiting time.I also talked to someone who said the charges meant she could only afford to visit 4 nights rather than 7.Disgusting-Where is the humanity! I would have thought that visitors played an important role in patient recovery.

Story from NHS Choices

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Response from Chorley & South Ribble Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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