"Generally a very good maternity unit"

About: Horton General Hospital

What I liked

The care I had from the midwives during the later stages of labour was great, I used the birthing pool which was also fantastic (although wasn't consulted about the smell of the essential oils put in it so was stuck with a rather unpleasant lemony smell!!). When my labour became more complicated, the team were wonderful, they got my husband a blow up bed thing to sleep on the floor next to me overnight and I then had a midwife with me all the time to monitor the baby. was checked often by a consultant and senior midwives and kept informed about what was going on and the likely outcomes. I avoided having a cesarean and ended up having an assisted delivery in theatre and the staff were superb - very reassuring and just lovely.

After the birth I had to go back in to maternity a couple of times and the support I received was great, particularly with breastfeeding - I can't thank the midwives enough for that.

What could be improved

I had 5 days of contractions before being admitted and so had not slept at all for 3 days prior to delivery, by the time I was finally admitted, I was exhausted. I had been into maternity several times during the 5 days and sent home each time, whilst I appreciate my labour wasn't progressing enough for them to warrant me ready to be admitted, it was a very frustrating time as I was in a great deal of pain and there didn't seem to be any solution (such as induction to speed things up or admission to adminster pain relief). When I was finally ready to deliver the baby, I was told by the consultant that it was quite possible my uterus would heamorrage as I'd been having contractions for so long (5 days by that point). I have since wondered whether this could've been avoided if I'd been admitted sooner and the process sped up. Later on the day I was admitted, I was moved upstairs to the post delivery suite as there was no room in the delivery suite and I was pretty much left on my own for about 5 hours with no pain relief and without being checked until my husband found a midwife to check me, by which point my membranes were visible and I was 6cm dilated!!! At that point I was rushed back down stairs to the delivery room!

I found the after care was lovely, the midwives, carers and catering staff were all very kind to me, some of the midwives were a little brusque but certainly not unkind. This is in stark contrast to most people's experiences within the post delivery ward - I had been warned by so many women of the lack of care, lack of empathy and sometimes rudeness of the staff on this ward so I was quite concerned about going "upstairs". Thankfully my experience was very different, however I do think that from what I've heard, a touch of empathy would go a long way when dealing with mothers who have just given birth.

Story from NHS Choices

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Response from Horton General Hospital

Thank you for posting your comments on NHS Choices. We are pleased you had a positive experience during and post your delivery at the Horton General Hospital and hope both you and your baby are well. We take all feedback seriously but it is difficult for us to assess and respond directly to you via this medium. If you would like to discuss this further please contact the Patient and Advice and Liaison Service on 01295 229259 (email PALSHH@ouh.nhs.uk)

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