"Visiting Maternity ward was an awful experience."
About: Royal United Hospital Royal United Hospital Bath BA1 3NG
What could be improved
Visiting my niece after she had her first baby, my son was refused entry as he waas on 14! And my niece had to come out of the ward and speak with him in the corridor outside!
The baby was shown to him through the door window!
Having travelled all the way from Kent, this was extremely upsetting and annnoying.
The attitude of the receptionist was appalling, answering the door with "And you are....?" to all visitors, and fathers, alike.
Speaking with other visitors outside the ward, everyone felt the same. Security is too strict.
Agreeing with 2 visitors at a time but restricting visiting to over 16 year olds is ridiculous.
The receptionist also need customer service training.
Visiting famly with a newborn baby should be a pleasant experience, which she did not accomplish. Instead people were leaving frustrated and wound up.