"Reception staff were very helpful, but took 6 weeks to get results."

About: Coventry And Warwickshire Partnership NHS Trust

(as the patient),

Reception staff were very helpful, but I didn’t expect to have to keep ringing to get the results though.

I was told it would be 2 weeks and it ended up being 6 weeks.

This was only resolved then because of the reception staff. Many thanks.

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Response from Julia Williams, Assistant Director - Experience & Quality, Coventry & Warwickshire Partnership Trust We are preparing to make a change

I am sorry to hear that after repeated contact, it took 6 weeks for you to receive your results.

If you could contact our Customer Services Department on the following telephone number: 02476 536800

we would be more than happy to gain your details and follow up your concerns.

Thank you again for your positive comments about the reception staff, which we will ensure is passed on.

Kind regards


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