"Appointment cancelled, but the cancellation letter arrived after the date of my appointment"

About: Coventry And Warwickshire Partnership NHS Trust

(as the patient),

I had an appointment scheduled for mid June with a doctor. When I arrived at the hospital I was told that the appointment had been cancelled and that a letter had been sent out a few days before to inform me. I received the letter the day after my appointment!

I had to return from visiting my daughter hours away to make the appointment, which cost me £40 as a return trip in fuel which I would not have had to make if I had received the letter before the appointments rather than after it.

I find it hard to believe that the letter was dated for a few days before my appointment but postmarked for the day of my appointment, therefore stating that the letter had been posted on the day of my appointment.

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Responses

Response from Julia Williams, Assistant Director - Experience & Quality, Coventry & Warwickshire Partnership Trust

Thank you for taking the time and trouble to post your experiences of our Clinical Assessment Services.

I apologise for the inconvenience and miscommunication that you have received and if you could contact the Customer Services Department on the following telephone number 02476 536800

we would be more than happy to explore in further detail, the concerns that you have raised.

Kind Regards

Julia

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