About: Morpeth Cottage Hospital

What I liked

Very friendly hairdresser

What could be improved

Wallet unit at Morpeth cottage hospital needs many improvements but the most disappointing and appalling manner of treatment is occurring from the staff. The staff ability to communicate with the patient and their family needs improved. The manner of work and action taking is slow or never occurring. Their ability to listen to members of the patients family is rude and disconnecting. The number of staff on the ward is low and for the number of elderly patients needing treatment is appalling, due to patients being left unsupervised, left in the toilets for up to 40 minutes as they have been forgotten about.

A key aspect that needs improving is the response time to the patient ringing the bell. Nurses should be there in minutes but patients could be waiting up to half hour and it may be an emergency eg. Struggling to breath. Also allowing patients to be sitting in their own urine for hours on end is appalling and inhuman.

Patients not being offered a bath, family members regularly asking for relative to have a bath, patient is incontinent in urine daily and recurring urine infection. Relatives having to ask for urine tests, which have also been positive.

Anything else?

I am very disappointed with the service being received at the wallet unit at Morpeth cottage hospital. I wish to have a meeting with dutie of care officer soon as possible. This can not go on and should never of happened in the first place. These matters need addressing soon as possible.

How do u gather data for dignity and respect? Dates hundred percent in June. Questionable?

Social isolation and left in their rooms for hours and no routine checks occurring.

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Response from Morpeth Cottage Hospital

We are sorry to hear you have concerns about the Whalton unit at the hospital. If you would like us to look into this further please contact our Patient Services team on (0191) 203 1340 or email them on patient.services@nhct.nhs.uk - alternatively you can contact the Patient Advice and Liaison Service (PALS) who can help patients/carers with their concerns - their number is 0800 0320202. Whenever possible we would also encourage patients/carers to speak to the ward manager directly at the time to raise their concerns so they can be addressed. We hope this information has been helpful.

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