"Friendly professional service - fanstastic"

About: Hemel Hempstead Hospital

What I liked

Treated quickly and professionally by the Nurse Practitioner for my sons sprained ankle in which he was in pain. She put him at ease, checked what was wrong and gave recommended treatment. Absolutely superb service.

What could be improved

The seats in the waiting area look a bit shabby - someone seems to have ripped some of the seats.

Story from NHS Choices

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Responses

Response from Hemel Hempstead Hospital

Thank you very much for taking the trouble to provide such positive feedback on your experience of the Urgent Care Centre at Hemel Hempstead Hospital.

We see the issue of good communication between staff and patients as absolutely fundamental to a patient’s experience, so we’re delighted that it met with your satisfaction. Your comments (including your point on the seating) have of course been passed onto the staff who were responsible for your care, of which they were pleased to receive.

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