"Nurse dismissive when we told her about NHS Direct"
Posted by Melting951 (as ),
Last Wednesday may daughter fell really ill during the night. She had a terribly sore throat, a red rash and was becoming breathless. It was 5am and I was really concerned about her, so I called NHS Direct for advice.
They advised me that my daughter may have a serious infection of her tonsils and that the best thing to do would be to go get her checked out at an A&E.
On arrival a nurse did the usual checks--blood pressure etc.. Frustratingly, the nurse was quite dismissive of my daughter's condition and when I informed her that we had been referred by NHS Direct, she said: don't you mean NHS Redirect"?
When the Doctor arrived to examine my daughter, he too was very dismissive and made me felt uncomfortable and stupid for being there. Again I heard animosity towards NHS Direct. This experience was confounded by the fact that the same Doctor was perfectly lovely and caring towards a patient next to us. Inequality of care or what? In the end the Doctor told us to go to GP prescribed a dose of penicillin.
After not being asked about or assessed for reactions to penicillin, my daughter became swollen and developed a red rash all over her body whilst at college a few days later. This was an allergic reaction to the penicillin and required my daughter had to take antihistamines to reduce the swelling.
I was simply concerned about my daughter's health and I don't expect to be made to feel stupid and subjected to the animosity of NHS infighting, whilst receiving care for my daughter.