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General good impression specific admin problem...

Story from nhs.uk

"General good impression specific admin problem..."

About: Hull Royal Infirmary

What I liked

Clean new clinic friendly staff.

What could be improved

There is a major problem at this department probably caused at root by insufficient resources but severely hampered by poor administration and internal communication.

I have been told by specialists on several occasions that I need to be seen again in a specified number of months and also told that it I have not been notified of my appointment date three months after the specified time to ring the hospital. I have had to ring the hospital every time. I am not alone in this other patients have told me of the same experience. One was told by an optician to ring the hospital - to be sure you ' are still in the system'. My doctor says the admin tartion fails in this way 'as often as not'

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Responses

Response from Hull Royal Infirmary 11 years ago
Hull Royal Infirmary

Submitted on 06/11/2012 at 11:31
Published on nhs.uk on 11/11/2012 at 09:48

Many thanks for placing your posting on the Patient Opinion website about our Opthalmology department. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. We are unable to answer specific concerns on this site however if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 623065 or email on pals@hey.nhs.uk

.

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