"Pleasantly surprised - would not hesitate in going..."

About: Fairfield General Hospital

What I liked

Despite the belief of many (including myself) that mental health is just a case of someone needing to slap themselves across the face and get on with it, I was so pleasantly surprised at what happened when I attended A&E pretty much at breaking point. I was seen almost immediately, which reassured me that they took me seriously and would help me the best they could.

Every single person I came into contact with was warm, friendly, approachable and listened to me when I needed it. On some occasions I could barely construct a legible sentence together about how I was feeling and was met with compassion, and I left several hours later feeling reassured, optimistic and feeling like the staff actually cared.

Nice one :-)

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Responses

Response from Fairfield General Hospital

Thank you form taking the time to leave your comments regarding your visit to the Accident and Emergency department at Fairfield General Hospital.

We are very pleased you were happy with the service we provided, we are also pleased you found the staff warm friendly and approachable.

We will forward your comments to the department manager who will share your comments with the rest of the team

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