"I had a great experience and will go back to UCH..."

About: University College Hospital

What I liked

I went in for Gallbladder removal and was very impressed by the care and expertise of the Upper GI Surgery team and my surgeon. Everyone I came into contact with from receptionists, admin staff, nurses, porters, my surgeon and anesthetist were professional, caring and gave me great confidence. Having lived in the US for many years where I had a surgery at a top hospital privately I can honestly say that my NHS experience at UCH was better. I was somewhat wary of this operation being done as a day surgery case but was given plenty of time and care in recovery and several hours afterwards on the ward and at no point felt rushed to leave and was only allowed to leave when I was fully able, all checks had been made and aftercare instructions had been given.

What could be improved

Can't think of anything negative.

Anything else?

Thank you to the team at UCH

Story from NHS Choices

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Responses

Response from University College Hospital

Thank you for the positive feedback that you have provided regarding your treatment whilst under the care of the Upper GI Surgical team of University College London Hospitals. We, the management, are very grateful for your kind comments and we have passed them on to the surgical and nursing teams who have also expressed gratitude for them.

Feedback, in all forms, provides us with an indication of how well we are doing and also where there are shortcomings in our services. We utilise these feedback to review our practices in order to better improve our patients' experience. We are very pleased that you have had a totally satisfactory experience under our care and we do hope that your recovery has also been satisfactory.

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