About: Barnsley Hospital

What I liked

If you are a Barnsley resident and have to use the terrible, Early Pregnancy Unit please dont!! Go elsewhere!! Non chalont attitude to a possible loss and previous losses. Red tape galore and has no emotion or empathy/sympathy to your heartache. I have spoke to everybody from Health Care assistant to Ward Sister. Disgusting treatment.

What could be improved

All the staff should treat each woman as an individual and try and show some sympathy and understanding. Infact it would be improved greatly if "civilian" woman who have suffered losses ran the unit but given some training. These woman who call themselves health workers do not care less. God forbid it happens to any of them.

Anything else?

I am writing an offical complaint to the hospitals Chef Exc. Do not use this service if you expect the unit to actually care that you are loosing a baby or have had previous losses. All I have stated is my own opinion as I have had 2 years worths of dealing intermittantly with the EPU. Go elsewhere if you can.

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Response from Barnsley Hospital

Thank you for your valuable feedback and we are really sorry to hear that you did not have a positive experience when using our services. We really welcome feedback from patients so that we can look to make improvements and significantly reduce the chances of it happening again.

If you would like to talk to someone about your care, you can do this by contacting the Patient Advice and Liaison Service (PALS) based at the front entrance of the hospital or call 01226 432430 or email barnsleypals@nhs.net

Alternatively if you wish to make a formal complaint you can write to our Chief Executive and your complaint will be investigated in a timely and responsive way.

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