"Terrible"

About: Doncaster Royal Infirmary

What I liked

There were a few nice members of staff, and the hospital was relatively clean.

What could be improved

I had too many problems, I've wrote this out 5 times, but i can't describe how bad it is with the amount of words i can type. So i'll list them.

- Waking up from the anaesthetic, no one told me what i could/couldn't do, had to ring the bell two hours later to ask if i could drink/eat.

- I mentioned not being given dinner, and they told me that i had declined it, when i wasn't offered. Lying to cover their own back. On top of that they tried to make me feel uncomfortable and guilty.

- Took too long for them to respond to bells, sometimes 10 minutes plus, on one occasion, i had to get out of my own bed to alert a member of staff about an elderly patient leaving her bed during a blood transfusion. 10 minutes i waited after ringing the bell, after i got reception, i was still waiting for them to talk to me. By the time i did, the lady had fell over and luckily she landed on my bed.

-I felt very unwell/hot during the night, no fans left of course.

**I would definitely not recommend!!**

Anything else?

Worst night of my life. Never again!

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Responses

Response from Doncaster and Bassetlaw Hospitals NHS Foundation Trust We are preparing to make a change

We sincerely apologise for what you clearly feel was not a good experience of being in hospital. Feedback like this is really important and we are extremely keen to act on it so we can address the issues you raise and make sure that patients receive the highest possible standard of care.

For that reason, we would very much welcome the opportunity to hear more detail – and to meet with you, if you are happy to do that – so we can identify the ward(s)/department(s) involved and take appropriate action on these and any other issues you would like to highlight. You can contact Vivienne Knight, Deputy Director of Nursing, by phone on 01302 366666, by email (herfirstname.herlastname@dbh.nhs.uk) or by post at Doncaster Royal Infirmary, Armthorpe Road, Doncaster, DN2 5LT – whatever you prefer. Alternatively, you can contact our Patient Advice & Liaison Service on 0800 028 8059 or PALS.DBH@dbh.nhs.uk.

Response from Doncaster Royal Infirmary

We sincerely apologise for what you clearly feel was not a good experience of being in hospital. Feedback like this is really important and we are extremely keen to act on it so we can address the issues you raise and make sure that patients receive the highest possible standard of care.

For that reason, we would very much welcome the opportunity to hear more detail – and to meet with you, if you are happy to do that – so we can identify the ward(s)/department(s) involved and take appropriate action on these and any other issues you would like to highlight. You can contact Vivienne Knight, Deputy Director of Nursing, by phone on 01302 366666, by email (herfirstname.herlastname@dbh.nhs.uk) or by post at Doncaster Royal Infirmary, Armthorpe Road, Doncaster, DN2 5LT – whatever you prefer. Alternatively, you can contact our Patient Advice & Liaison Service on 0800 028 8059 or PALS.DBH@dbh.nhs.uk.

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