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Care Opinion

Hospital Comment

Story from nhs.uk

"Hospital Comment"

About: Weston General Hospital

What I liked

Note. The date above is not applicable due to having had an ongoing issue with the hospital since June 2010.

Had minor op in June 2010. Surgery was rushed - twenty minutes for an op which (now I'm informed) should have been under a general anesthetic. Surgeon made serious error, resulting in permanent nerve damage. Couldn't claim compensation. Have never had any form of apology or even any accurate feedback as to causation. As a result, had breakdown, lost job and am unable to use my right hand for periods of longer than ten minutes. Fighting for solution but staff unhelpful, can't even get answers from PALS. All I've been given is tablets. Fought for two years for an MRI scan, now only to find that I have been referred to a Bristol hospital.

The NHS is an awful service. I would advice anyone not to have an operation in Weston-super-mare hospital.

What could be improved

Better consultation.

And much better communication. And do not lose notes.

The excuse is funding. It's not working.

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Responses

Response from Lucy Nicholls, Development Officer, Somerset LINk 11 years ago
Lucy Nicholls
Development Officer,
Somerset LINk

Help patients have their say about health services

Submitted on 02/10/2012 at 13:14
Published on Care Opinion on 03/10/2012 at 09:22

Hello,

Thanks for your feedback - I'm really sorry about your experiences at Weston.

I'm not sure whether you are a Somerset patient or a North Somerset patient. Somerset NHS PALS team should be able to help you though (you don't just have to use the PALS team at the hospital). Their contact details are pals@somerset.nhs.uk or 0800 0851 067.

You could also try SEAP, who help people through the NHS complaints and issues process. Here's a paragraph from the NHS Somerset website:

"If you would like further advice or support in making a complaint against any NHS organisation, the Independent Complaints Advocacy Service (ICAS) acts independently of the NHS and will be able to help you. ICAS has a number of advocates that can help you by providing a free, independent and confidential service if you need help when making a formal complaint against the NHS. You can contact the Somerset and Dorset ICAS using the details below: telephone: 01823 275037 or website: www.seap.org.uk/icas."

I hope that some of that info is helpful.

Local Involvement Networks (LINks) are networks of patients and patient groups who have an interest in health and social care. All feedback is really helpful for us so that we can see how local health services are working - so thank you for sharing your story. I hope that you manage to get in touch with someone who can help resolve your complaints.

Best wishes,

LUCY

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