"Cancelled my appointment with no notice and cannot..."

About: University College Hospital

What could be improved

They mucked up my antenatal appointment. They cancelled it without letting me know, so I wasted my time going there. When I complained they said that these things happen and made no attempt to try to fit me in.

I asked to speak to the management and was told to wait. I waited another 15 minutes and then I asked whether I could make an appointment to speak to the management instead and was told, no, all I could do was wait indefinitely for the management to show up, and I was told that filling out the survey form was no use.

Since I cannot get my complaint heard I thought I would share it here for everyone else to know.

Story from NHS Choices

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Responses

Response from University College Hospital

We're really sorry and if you could contact PALS on 020 3447 3042 to discuss further and provide details, we will look into this for you or provide you with the opportunity to discuss your concerns with the clinical lead for Antenatal services?

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